Sustainability
We provide homes where customers thrive and feel safe
Customer experience is at the heart of Lumo’s strategy. We want to provide our residents with homes that meet their needs and where living is easy, hassle-free and safe. Comfortable residential environments and good locations support a smooth everyday life.
84% of residents consider Lumo homes to be responsible or very responsible landlord
(Lumo resident’s sustainability survey 2025)
We want to contribute to a comfortable, safe and smooth everyday life. We develop our homes and residential environments by listening to our residents’ needs, with a focus on safety and comfort.
Our objectives for comfortable and safe living
- Be a fair and transparent landlord.
- Ensure safe and comfortable homes and living environments.
- Foster good neighbour relations.
Key metrics for responsible rental experience – results for 2025
Net Promoter Score
57
NPS
Residents who consider Lumo a reliable landlord
78
% of residents
Residents using the My Lumo service
91
% of residents
Lumo teams
182
teams
Explore the other focus areas of our sustainability programme
Read more