Sustainability
We provide homes where customers thrive and feel safe
The best customer experience is at the heart of Lumo’s strategy. We aim to provide our residents with the best living experience: safe, effortless, and responsible homes, along with top-quality housing services.
Our sustainability work is reflected in residents’ daily lives: 84% of residents consider Lumo homes to be responsible or very responsible landlord.
A responsible customer experience is part of sustainable urban living. Energy-efficient homes, good transport connections, and pleasant living environments support our residents’ wellbeing and everyday convenience.
Our objectives for comfortable and safe living
- Be a fair and transparent landlord.
- Ensure safe and comfortable homes and living environments.
- Foster good neighbour relations.
Key metrics for responsible rental experience
Net Promoter Score
57
NPS
Residents who consider Lumo a reliable landlord
78
% of residents
Residents using the My Lumo service
91
% of residents
Lumo teams
182
teams
Explore the other focus areas of our sustainability programme
Read more