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Lumo Homes plc

Contact information

On this page, you can find our contact information in full.

Last updated: 12.3.2026

Company info

Lumo Homes plc

Lumo Homes plc

Mannerheimintie 168a, P.O. Box 40
00301 Helsinki

Business ID: 0116336-2

The best way to reach us is via our switchboard, Monday to Friday, 8:00 a.m.–4:00 p.m.

Calling our company numbers starting with 020 incurs standard local network or mobile charges.

All calls are recorded to help improve the quality of our customer service.

Lumo headquarters

Our headquarters is located in Ruskeasuo, Helsinki at:

Lumo Homes plc
Mannerheimintie 168a
00300 Helsinki

Access to our premises is via the main entrance and front desk on the 2nd floor:

Weekdays 7:45 a.m.–4:00 p.m.
Tel. +358 20 508 3804
info@lumo.fi

Are you arriving by car?
  • Turn from Mannerheimintie onto Korppaanmäentie (opposite the Ruskeasuo Teboil).
  • At the first intersection, turn onto Paimionkuja.
  • At the end of Paimionkuja, turn left, which leads to the driveway to Lumo’s headquarters parking garage.
  • Check in at the garage entrance reception (open weekdays from 7:45 a.m. to 4:00 p.m.).
  • Park in the visitor spots on the entry level (K1).
  • Take the elevator to the 2nd floor and check in with the front desk.
Are you arriving by public transport?

Several buses departing from Elielinaukio pass by our headquarters. Get off at the stop called “Ruskeasuo.”

You can check public transport schedules using HSL’s journey planner.

Customer service

Customer Service

Customer Service

Opening hours: Monday to Friday, 9:00 a.m.–3:00 p.m.

You can contact our customer service for all matters related to apartment rentals and Lumo housing.

You can also reach us conveniently via the chat on our website, Monday to Friday, 8:00 a.m.–6:00 p.m.

Calling our company numbers starting with 020 incurs standard local network or mobile charges.

All calls are recorded to help improve the quality of our customer service.

Our professionals

Management

Reima Rytsölä

CEO

Erik Hjelt

CFO

Katri Viippola

Executive Vice President, People, Brand and Sustainability

Katri Viippola

Executive Vice President, People, Brand and Sustainability

Janne Ojalehto

Executive Vice President, Housing

Janne Ojalehto

Executive Vice President, Housing

Ville Raitio

Executive Vice President, Investments and Portfolio Management

Ville Raitio

Executive Vice President, Investments and Portfolio Management

Tuomas Kaulio

Executive Vice President, Data and Technology, CTO

Tuomas Kaulio

Executive Vice President, Data and Technology, CTO

Inka Virtanen

Executive Assistant

Inka Virtanen

Executive Assistant

Legal Affairs, Corporate Governance and Compliance

Markus Kouhi

General Counsel

Markus Kouhi

General Counsel

Petra Stark

Paralegal

Heidi Toppinen

Real Estate Administration Specialist

Heidi Toppinen

Real Estate Administration Specialist

People, Brand and Sustainability

Katri Viippola

Executive Vice President, People, Brand and Sustainability

Katri Viippola

Executive Vice President, People, Brand and Sustainability

Noora Suojansalo

People & Culture Manager

Noora Suojansalo

People & Culture Manager

Hanna Härkönen

Head of Marketing

Hanna Härkönen

Head of Marketing

Marika Koskinen

Communications Manager

Marika Koskinen

Communications Manager

Elina Ekelund

Sustainability Manager

Elina Ekelund

Sustainability Manager

Housing

If you have questions about apartment rentals or Lumo housing, please contact our customer service.

Janne Ojalehto

Executive Vice President, Housing

Janne Ojalehto

Executive Vice President, Housing

Laura Koiranen

Sales Director

Laura Koiranen

Sales Director

Ville Kilpi

Director, Property Management

Ville Kilpi

Director, Property Management

Susanna Virtakangas

Head of Lumo Service Centre

Susanna Virtakangas

Head of Lumo Service Centre

Johanna Strömsholm

CX Manager

Johanna Strömsholm

CX Manager

Investments and Portfolio Management

Ville Raitio

Executive Vice President, Investments and Portfolio Management

Ville Raitio

Executive Vice President, Investments and Portfolio Management

Olli Turunen

Unit Director, Investments

Olli Turunen

Unit Director, Investments

Toni Kankare

Unit Director, Construction

Toni Kankare

Unit Director, Construction

Pasi Kujansuu

Unit Director, Property Services

Pasi Kujansuu

Unit Director, Property Services

Antti Poteri

Investment Manager

Antti Poteri

Investment Manager

Data and Technology

Tuomas Kaulio

Executive Vice President, Data and Technology, CTO

Tuomas Kaulio

Executive Vice President, Data and Technology, CTO

Piia Hyvärinen

Director of Web and Software Development

Piia Hyvärinen

Director of Web and Software Development

Contacts for investors

Erik Hjelt

CFO

Niina Saarto

Director, Group Treasury & Investor Relations

Niina Saarto

Director, Group Treasury & Investor Relations

Contacts for media

As a media representative, you can reach our communications team best by email: viestinta@lumo.fi

We also recommend exploring the content for media in the Media section on our website.

Marika Koskinen

Communications Manager

Marika Koskinen

Communications Manager

Katri Viippola

Executive Vice President, People, Brand and Sustainability

Katri Viippola

Executive Vice President, People, Brand and Sustainability

Invoicing information

Purchase invoices must be submitted as e-invoices. For e-invoicing, you need the Agent ID code BAWCFI22 (Basware Oy) and the recipient’s e-invoice code (OVT). The codes are indicated in the files available via the links below. The files were last updated on 12th of March 2026.

The invoicing address for purchase invoices

‘Appropriate legal entity’ (see the invoicing company column)
P.O. Box 1200
00101 Helsinki

E-invoicing service

If you are unable to send an e-invoice, we offer you a free service for sending paper invoices as e-invoices.

The e-invoicing service is free of charge to the invoicer. You may use the system by uploading an invoice generated by your invoicing system, or alternatively you can save and print the invoice directly within the application. You may also include attachments with your invoice, preferably in PDF format. The file names of attachments may not contain special characters, and spaces should be replaced with underscores.

To start using the service, you need to register with your company email.

Lumo Group uses a purchasing system. The order number of an order placed through the purchasing system is entered in the order number field. Lumo Group also uses a contract invoicing system, and the contract number is entered in the contract number field.

More detailed information regarding the invoice is entered in the Description and/or Buyer’s reference field. For invoices related to a specific property, please indicate the number and address of the property, e.g. “10291 Kirstintie 30 A 5” .

If you experience any problems with the invoicing service, please contact Basware’s technical support via the invoicing chat service or make a request for support here.

For other enquiries related to invoicing, please contact Lumo by e-mail at ostoreskontra@lumo.fi.

Submitting contract information to the tax authorities

Please indicate the project code primarily in the “office” field, or alternatively in the “buyer’s reference” field. It is important that the project code is indicated in the correct field to ensure that the information is relayed to Lumo with the invoice data. For e-invoices sent via the supplier portal, the project code is indicated in the “site key” field. The project code is in the format VVX1234 and it is indicated in the order or contracting agreement.

Our project managers can provide additional information on contracts for which the project code must be indicated, and our accounts payable department can provide assistance in matters related to invoicing.

Enquiries concerning invoices can be sent by e-mail to ostoreskontra@lumo.fi.

Reverse charge in value added taxation at Lumo

We hereby confirm that Lumo Group companies are not businesses meeting the definition specified in Section 8c of the Finnish Value Added Tax Act, as they do not engage in the business activities referred to in paragraph 1 on a regular basis, nor are they resellers of services as referred to in paragraph 2.

For this reason, the reverse charge in value added taxation referred to in Section 8c of the Finnish Value Added Tax Act does not apply to construction services sold to Lumo Group companies.

To request a statement concerning the company’s position as referred to in Section 8c of the Finnish Value Added Tax Act, please e-mail ostoreskontra@lumo.fi.

Enquiries concerning invoices

Enquiries concerning invoices can be sent by e-mail to ostoreskontra@lumo.fi.