Lumo Homes plc
Contact information
On this page, you can find our contact information in full.
Lumo Homes plc
On this page, you can find our contact information in full.
Mannerheimintie 168a, P.O. Box 40
00301 Helsinki
Business ID: 0116336-2
The best way to reach us is via our switchboard, Monday to Friday, 8:00 a.m.–4:00 p.m.
Calling our company numbers starting with 020 incurs standard local network or mobile charges.
All calls are recorded to help improve the quality of our customer service.
Our headquarters is located in Ruskeasuo, Helsinki at:
Lumo Homes plc
Mannerheimintie 168a
00300 Helsinki
Access to our premises is via the main entrance and front desk on the 2nd floor:
Weekdays 7:45 a.m.–4:00 p.m.
Tel. +358 20 508 3804
info@lumo.fi
Several buses departing from Elielinaukio pass by our headquarters. Get off at the stop called “Ruskeasuo.”
You can check public transport schedules using HSL’s journey planner.
Opening hours: Monday to Friday, 9:00 a.m.–3:00 p.m.
You can contact our customer service for all matters related to apartment rentals and Lumo housing.
You can also reach us conveniently via the chat on our website, Monday to Friday, 8:00 a.m.–6:00 p.m.
Calling our company numbers starting with 020 incurs standard local network or mobile charges.
All calls are recorded to help improve the quality of our customer service.
CEO
CEO
CFO
CFO
Executive Vice President, People, Brand and Sustainability
Executive Vice President, People, Brand and Sustainability
Executive Vice President, Housing
Executive Vice President, Housing
Executive Vice President, Investments and Portfolio Management
Executive Vice President, Investments and Portfolio Management
Executive Vice President, Data and Technology, CTO
Executive Vice President, Data and Technology, CTO
Executive Assistant
Executive Assistant
General Counsel
General Counsel
Paralegal
Paralegal
Real Estate Administration Specialist
Real Estate Administration Specialist
Executive Vice President, People, Brand and Sustainability
Executive Vice President, People, Brand and Sustainability
People & Culture Manager
People & Culture Manager
Head of Marketing
Head of Marketing
Communications Manager
Communications Manager
Sustainability Manager
Sustainability Manager
If you have questions about apartment rentals or Lumo housing, please contact our customer service.
Executive Vice President, Housing
Executive Vice President, Housing
Sales Director
Sales Director
Director, Property Management
Director, Property Management
Head of Lumo Service Centre
Head of Lumo Service Centre
CX Manager
CX Manager
Executive Vice President, Investments and Portfolio Management
Executive Vice President, Investments and Portfolio Management
Unit Director, Investments
Unit Director, Investments
Unit Director, Construction
Unit Director, Construction
Unit Director, Property Services
Unit Director, Property Services
Investment Manager
Investment Manager
Executive Vice President, Data and Technology, CTO
Executive Vice President, Data and Technology, CTO
Director of Web and Software Development
Director of Web and Software Development
CFO
CFO
Director, Group Treasury & Investor Relations
Director, Group Treasury & Investor Relations
As a media representative, you can reach our communications team best by email: viestinta@lumo.fi
We also recommend exploring the content for media in the Media section on our website.
Communications Manager
Communications Manager
Executive Vice President, People, Brand and Sustainability
Executive Vice President, People, Brand and Sustainability
Purchase invoices must be submitted as e-invoices. For e-invoicing, you need the Agent ID code BAWCFI22 (Basware Oy) and the recipient’s e-invoice code (OVT). The codes are indicated in the files available via the links below. The files were last updated on 12th of March 2026.
‘Appropriate legal entity’ (see the invoicing company column)
P.O. Box 1200
00101 Helsinki
If you are unable to send an e-invoice, we offer you a free service for sending paper invoices as e-invoices.
The e-invoicing service is free of charge to the invoicer. You may use the system by uploading an invoice generated by your invoicing system, or alternatively you can save and print the invoice directly within the application. You may also include attachments with your invoice, preferably in PDF format. The file names of attachments may not contain special characters, and spaces should be replaced with underscores.
To start using the service, you need to register with your company email.
Lumo Group uses a purchasing system. The order number of an order placed through the purchasing system is entered in the order number field. Lumo Group also uses a contract invoicing system, and the contract number is entered in the contract number field.
More detailed information regarding the invoice is entered in the Description and/or Buyer’s reference field. For invoices related to a specific property, please indicate the number and address of the property, e.g. “10291 Kirstintie 30 A 5” .
If you experience any problems with the invoicing service, please contact Basware’s technical support via the invoicing chat service or make a request for support here.
For other enquiries related to invoicing, please contact Lumo by e-mail at ostoreskontra@lumo.fi.
Please indicate the project code primarily in the “office” field, or alternatively in the “buyer’s reference” field. It is important that the project code is indicated in the correct field to ensure that the information is relayed to Lumo with the invoice data. For e-invoices sent via the supplier portal, the project code is indicated in the “site key” field. The project code is in the format VVX1234 and it is indicated in the order or contracting agreement.
Our project managers can provide additional information on contracts for which the project code must be indicated, and our accounts payable department can provide assistance in matters related to invoicing.
Enquiries concerning invoices can be sent by e-mail to ostoreskontra@lumo.fi.
We hereby confirm that Lumo Group companies are not businesses meeting the definition specified in Section 8c of the Finnish Value Added Tax Act, as they do not engage in the business activities referred to in paragraph 1 on a regular basis, nor are they resellers of services as referred to in paragraph 2.
For this reason, the reverse charge in value added taxation referred to in Section 8c of the Finnish Value Added Tax Act does not apply to construction services sold to Lumo Group companies.
To request a statement concerning the company’s position as referred to in Section 8c of the Finnish Value Added Tax Act, please e-mail ostoreskontra@lumo.fi.
Enquiries concerning invoices can be sent by e-mail to ostoreskontra@lumo.fi.